Refund Policy

1. Overview

At Aethaar, we stand behind Aethaar DevOp and want you to have confidence in your purchase. This Refund Policy explains the conditions under which refunds may be issued for our subscription plans.

By purchasing a subscription, you agree to the terms outlined in this policy. All refund requests are reviewed on a case-by-case basis.

2. Subscription Refunds

Monthly Plans

You may request a full refund within 14 days of your initial purchase or renewal date, subject to the following condition:

• No usage history: If you have used any Aethaar DevOp service (including AI completions, agent sessions, or any quota consumption) after subscribing, your refund request will not be approved.
• Refunds are only available for accounts with no recorded usage during the billing period.

Annual Plans

Annual subscribers have a more flexible refund window:

• You may request a refund at any point within the first 6 months of your annual subscription.
• Approved refunds will cover the remaining unused balance of your annual subscription, calculated on a pro-rated monthly basis.
• Requests made after 6 months from the annual purchase date are not eligible for a refund.

3. Free Plan & Billing

Aethaar offers a free plan with limited usage. If you upgrade from the free plan to a paid subscription:

• The refund eligibility window starts from the date of your first paid charge.
• Usage incurred under the paid plan (even on day one) will make the account ineligible for a monthly refund.
• Annual plan pro-rated refunds are still available regardless of free plan history.

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Accounts with usage history (monthly plan): Any recorded service usage after subscribing disqualifies a monthly refund.
• Annual plans beyond 6 months: Refund requests submitted more than 6 months after the annual purchase date will not be processed.
• Custom Enterprise Contracts: Enterprise agreements are governed by the terms negotiated in the enterprise contract.
• Accounts terminated for abuse: Accounts suspended or terminated due to a violation of our Terms of Service are not eligible for a refund.

5. Requesting a Refund

To request a refund, please submit a support ticket directly from your account:

• Log in to your Aethaar account and go to Dashboard → Support.
• Select "Billing & Refund" as the issue category and describe your request.
• Our team will review your request and respond within 1–2 business days.

Alternatively, you may contact our support team directly:

Email: [email protected]

Once a refund is approved, it is processed immediately. Please allow 5 to 10 business days for the amount to appear on your statement, depending on your bank or card issuer.